Principle of withdrawal

The Client has as a principle the right to redeliver or return the PRODUCT to the SELLER or to a person designated by the latter, without excessive delay, and no later than fourteen (14) days after the communication of his notice of withdrawal, unless the SELLER proposes to recover the same PRODUCT.

Term of withdrawal

The withdrawal period expires fourteen (14) calendar days after the day on which CLIENT, or a third party that is not the carrier and designated by the CLIENT, takes possession of the PRODUCT.

In the event that the CLIENT has ordered several PRODUCTS in a single ORDER giving rise to several DELIVERIES (or in the case of an order of a single PRODUCT delivered in several lots), the withdrawal period will expire in fourteen (14) calendar days after the day in which the CLIENT, or a third party that is not the carrier and designated by the client, takes possession of the last PRODUCT delivered.

If the CLIENT's order carries several PRODUCTS and these PRODUCTS are delivered separately, the withdrawal period will expire fourteen (14) calendar days after the day on which the CLIENT, or a third party that is not the carrier and designated by the client, take possession of the last PRODUCT delivered.

Notification of the right of withdrawal.

To exercise their right of withdrawal, the CUSTOMER must notify his / her decision to withdraw by means of a statement made unequivocally (for example, by letter sent by mail, fax or email) to: C / de l'Argenteria, 5, 07001, Palma de Mallorca or contact@tempvstempli.com

For this purpose, you can also use the following form:

At the attention of [*] (* coordinates of the SELLER) SELLER'S


'S EMAIL ADDRESS:  I hereby notify you of my withdrawal of the contract concerning the sale of the following PRODUCT: 

Product reference: 
Number of the bill: 
No certificate order:
- order the [____________] / Received [________________]
- means of payment used:
- customer name and where applicable the beneficiary of the order:
- Customer address :
- Address of the delivery:
- Signature of the CLIENT (except in case of transmission by mail)
- Date

In order for the right of withdrawal to be respected, the CLIENT must transmit his communication regarding the exercise of the right of withdrawal before the expiration of the term.

Effects of withdrawal

In the event of withdrawal by the CUSTOMER, the SELLER agrees to reimburse you for all the sums paid, including the delivery costs (with the exception of the supplementary expenses, originated in your case, by choice of the CUSTOMER in a way of transport different from the standard proposed by the SELLER) without excessive delays and, in any case, at the latest in the following fourteen (14) calendar days from the day on which the SELLER was informed of the CUSTOMER's intention to desist.

The SELLER will proceed to the reimbursement using the same means of payment as the one used for the initial transmission, unless the CUSTOMER expressly agrees to a different means, in any case, this reimbursement will not entail any cost to the CLIENT.

The SELLER may defer the reimbursement until the reception of the property or until the CUSTOMER shows proof of having issued the property,  the date retained will be the first of these two.

Return modalities 

The CLIENT must, without undue delay and, in any case, no later than fourteen (14) days after communicating his decision to withdraw from this contract, forward the property to: C / de l ' Argenteria, 5, 07001, Palma de Mallorca

This term is understood respected if the CLIENT sends the PRODUCT before the expiration of the fourteen (14) days.

Return expenses 

The SELLER will take care of the direct expenses of return.

Status of the returned goods

The PRODUCT must be returned following the instructions of the SELLER and including all the delivered accessories.

The CLIENT's liability does not apply except for the depreciation of the property resulting from other manipulations than those derived from the normal use of the PRODUCT. In other words, the CUSTOMER has the possibility to test the PRODUCT but can not oppose its liability if it comes from manipulations other than the ordinary ones in the use of the same.


The PRODUCTS are packed in accordance with the transport regulations in force, in order to guarantee maximum protection during DELIVERY. The CLIENT must respect the same rules for the return of them. In this sense, the CLIENT may return the PRODUCT that does not suit you in its original packaging and in good condition, ready for re-marketing.

Exclusion of the right of withdrawal

The right of withdrawal is excluded in the following cases:

     - Provision of goods or services whose price depends on fluctuations in the financial market.
     - Supply of goods made according to customer specifications or clearly customized.
     - Supply of good susceptible to deteriorate or expire quickly.
     - Provision of audio or video recordings or sealed programs that have been unsealed after delivery.
     - Newspapers or magazines (except subscription contract).
   - Provision of accommodation service for purposes other than residential, transport of goods, rental of cars, catering or services linked to leisure activities if the offer provides a specific execution date.
     - Supply of goods that by their nature require to be combined with other products.
     - Provision of sealed goods that can not be resent for protection reasons
    - Supply of alcoholic beverages whose price has been agreed at the time of conclusion of the sales contract, whose delivery can only be made after 30 days and whose value depends on market fluctuation and outside the influence made by the SELLER.
   - Provision of a content number not supplied in a dematerialized form if the execution has begun with the prior agreement of the consumer, who has also acknowledged that he will lose his right of withdrawal.
    - Contracts formalized in public auctions.